Privacy Policy

Last updated: August 8 2025

1. Who We Are

Kensington Veterinary Hospital (“KVH,” “we,” “our,” or “us”) is located at 3817 Adams Ave, San Diego, CA 92116. You can reach us at (619) 584-8418 or kensingtonvet@gmail.com.

2. Information We Collect

  • Contact Data & Pet Information – name, email, mobile number, mailing address, pet name/breed/age.
  • Usage Data – IP address, browser type, pages visited, and interaction data collected via cookies, Google Analytics, and similar tools.
  • Mobile Messaging Data – opt-in status, message logs (time, date, SMS content), and carrier metadata when you consent to SMS reminders.

3. How We Use Your Information

  • Schedule, confirm, or remind you about appointments.
  • Provide treatment updates, invoices, and wellness tips.
  • Improve our website, services, and client experience.
  • Comply with legal obligations or protect our rights.

4. Legal Basis

We process data under legitimate interest (providing veterinary care) and, when required, your explicit consent (for SMS messaging and marketing emails).

5. SMS Messaging & 10DLC Compliance

By checking the SMS consent box on our forms, you authorize KVH to send text messages from a local 10-digit number.

• Frequency: Varies (typically 1–4 msgs/month).

• Cost: Standard carrier rates apply.

• Opt-Out: Reply STOP to cancel.

• Help: Reply HELP or call (619) 584-8418.

Message data is retained for compliance purposes and never sold.

6. Data Sharing

We do not sell or rent your data. We share it only with:

  • HIPAA-compliant practice-management providers (appointments, invoicing).
  • Reputable SMS gateways for reminder delivery (under signed BAA/DPA).
  • Regulators or courts when legally required.

7. Data Security & Retention

We use TLS encryption, role-based access, and regular security audits. Records are kept for seven (7) years or as mandated by veterinary law, then securely deleted.

8. Your Rights

You may access, correct, erase, or port your data at any time. Email kensingtonvet@gmail.com or call (619) 584-8418. We will respond within 30 days.

9. Changes to This Policy

Material updates will be posted here and, when significant, announced via email or SMS.

Thank you for trusting Kensington Veterinary Hospital with your information.