Privacy Policy

Last updated: August 8 2025

1. Who We Are

Kensington Veterinary Hospital (“KVH,” “we,” “our,” or “us”) is located at 3817 Adams Ave, San Diego, CA 92116. You can reach us at (619) 584-8418 or kensingtonvet@gmail.com.

2. Information We Collect

  • Contact Data & Pet Information – name, email, mobile number, mailing address, pet name/breed/age.
  • Usage Data – IP address, browser type, pages visited, and interaction data collected via cookies, Google Analytics, and similar tools.
  • Mobile Messaging Data – opt-in status, message logs (time, date, SMS content), and carrier metadata when you consent to SMS reminders.

3. How We Use Your Information

  • Schedule, confirm, or remind you about appointments.
  • Provide treatment updates, invoices, and wellness tips.
  • Improve our website, services, and client experience.
  • Comply with legal obligations or protect our rights.

4. Legal Basis

We process data under legitimate interest (providing veterinary care) and, when required, your explicit consent (for SMS messaging and marketing emails).

5. SMS Messaging & 10DLC Compliance

By checking the SMS consent box on our forms, you authorize KVH to send text messages from a local 10-digit number.

• Frequency: Varies (typically 1–4 msgs/month).

• Cost: Standard carrier rates apply.

• Opt-Out: Reply STOP to cancel.

• Help: Reply HELP or call (619) 584-8418.

Message data is retained for compliance purposes and never sold.

6. Data Sharing

We do not sell or rent your data. We share it only with:

  • HIPAA-compliant practice-management providers (appointments, invoicing).
  • Reputable SMS gateways for reminder delivery (under signed BAA/DPA).
  • Regulators or courts when legally required.

7. Data Security & Retention

We use TLS encryption, role-based access, and regular security audits. Records are kept for seven (7) years or as mandated by veterinary law, then securely deleted.

8. Your Rights

You may access, correct, erase, or port your data at any time. Email kensingtonvet@gmail.com or call (619) 584-8418. We will respond within 30 days.

9. Changes to This Policy

Material updates will be posted here and, when significant, announced via email or SMS.

Thank you for trusting Kensington Veterinary Hospital with your information.

Cookies

Third-party cookies and tracking technologies

The cookies described above are set by Kensington Veterinary Hospital itself. This part explains what else is stored on your device, what information leaves this site as you use it, and who receives it.

A cookie is a small file a site stores in your browser. This also covers the other techniques that do the same job — local storage, tracking pixels, and scripts embedded from other companies. They are all treated the same way here.

Information collected as you browse

When your browser loads a resource from another company, that request necessarily reveals your IP address, the type of browser and device you are using, and the address of the page you were reading at the time. That is true of every embedded map, video, booking widget, font and analytics script, and it happens whether or not you interact with it.

Categories

Strictly necessary. Session handling, security, and the record of the choice you make about this policy. These are never optional and nothing here is sent to another company.

Functional. Features you would notice the absence of — embedded maps and video, appointment booking, translation, and spam protection on forms.

Analytics. Measures which pages are read and how people move through the site, so it can be improved.

Marketing. Advertising, retargeting and working out which campaigns brought people here.

Your choices

Every browser can block or delete cookies, usually under Privacy or Site settings. Blocking them wholesale will stop parts of this site working. You can also reopen this site's own notice at any time:

Cookie disclosure last reviewed: August 14, 2026.